Refunds
Made Clear.
We believe the refund process should be simple, transparent and easy to understand. Here's how refunds are handled at HAPKRT.
Clear from start to finish.
At HAPKRT, we aim to make the refund process straightforward for our customers.
Refunds are handled after an eligible return has been received and processed according to our return conditions.
Return eligibility
Your returned item must meet the applicable conditions outlined in our Returns Policy.
Refund processing
Once the return has been received and processed, the applicable refund can be initiated.
How refunds work.
Return your item
Start by following the return process and make sure your item meets the applicable return conditions.
Return received
Once your returned item reaches HAPKRT, it can be reviewed and processed according to the applicable policy.
Refund processed
Where a refund is applicable, it will be processed after the return has been successfully reviewed.
When is a refund applicable?
Eligible returns
Refund eligibility is linked to the applicable return conditions. Please review the HAPKRT Returns Policy before sending an item back.
Return review
Returned products are processed after they are received and reviewed against the applicable return requirements.
Important
- Refund eligibility depends on the applicable return conditions.
- Items that do not meet the applicable return requirements may not qualify for a refund.
- Sale items are final sale and cannot be returned.
Refund timing.
Refund timing can depend on the return processing stage and the payment method involved. Once HAPKRT processes an eligible refund, the time taken for the amount to appear may vary according to the applicable payment provider or financial institution.
Your refund.
The applicable refund method will depend on the original order and payment method used. Specific refund details can be confirmed by HAPKRT customer care when your return is being processed.
Questions about your refund?
Our customer care team is here to help with questions about returns and refunds.