Privacy
Matters.
At HAPKRT, we believe shopping online should feel simple, transparent and secure. This policy explains how we collect, use and protect information when you use our website and services.
Your information. Your trust.
This Privacy Policy explains how HAPKRT collects, uses, stores and handles information when you visit our website, create an account, place an order, contact us or otherwise use our services.
By using HAPKRT, you acknowledge that you have read and understood this Privacy Policy.
Information you provide
Details such as your name, contact information, delivery address and order information.
Information we need
We use information to process orders, provide customer support and improve our services.
Information security
We take reasonable measures designed to protect information handled through our website.
What information do we collect?
Information you provide
This may include your name, email address, mobile number, billing address, shipping address and other information you provide when placing an order or contacting us.
Purchase details
We may collect information relating to your orders, products purchased, order status, delivery information and customer service requests.
Account information
If you create an account, we may process information associated with that account, including your login credentials and profile information.
Technical information
When you use our website, certain technical information may be collected, such as device, browser, IP address and website usage information, depending on the technologies enabled on our website.
Why do we use your information?
HAPKRT may process information for purposes including:
- Processing and fulfilling your orders.
- Arranging delivery of products purchased through our website.
- Providing customer support and responding to enquiries.
- Managing customer accounts and website functionality.
- Processing returns, refunds and other customer service requests.
- Improving our website, products and customer experience.
- Detecting, preventing and addressing fraud, misuse, security or technical issues.
- Complying with applicable legal and regulatory requirements.
Payment information.
Payments made through HAPKRT may be processed through third-party payment service providers. Payment information may therefore be handled directly by the relevant payment provider in accordance with its own terms and privacy policy.
HAPKRT does not intend to store complete payment card information on its own website systems where payment processing is handled by an authorised third-party payment provider.
Who may receive your information?
We may share relevant information with service providers where necessary to operate HAPKRT and provide services to you.
Cookies & similar technologies.
HAPKRT may use cookies and similar technologies to help the website function properly, remember preferences, understand website usage and improve the shopping experience.
Depending on the technology used, cookies may also be provided by third-party services operating on our website.
You can manage certain cookie preferences through your browser settings. Disabling some cookies may affect website functionality.
Keeping your information safe.
Security is part of the experience.
We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
How long do we keep information?
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining business and transaction records, resolving disputes, preventing fraud and meeting applicable legal or regulatory requirements.
Your information. Your choices.
Depending on applicable law and the circumstances, you may have rights relating to your personal information, including rights concerning access, correction, updating, withdrawal of consent where applicable, and deletion or erasure where legally available.
To make a privacy-related request, please contact HAPKRT using the contact details provided below.
Children's privacy.
HAPKRT is an online retail service intended for general consumers. We do not knowingly request unnecessary personal information from children. If you believe that a child has provided personal information to us improperly, please contact us so that the matter can be reviewed.
Changes to this Privacy Policy.
We may update this Privacy Policy from time to time to reflect changes to our services, business practices, technology or applicable legal requirements.
When we make changes, the updated version will be published on this page with the revised effective date.
We're here to help.
If you have a question about this Privacy Policy or how your information is handled, please contact HAPKRT.